Terms of Service

1. Definitions

In these Terms, the following capitalised terms have the meanings given below:

• “Platform” means the Urbanno software-as-a-service platform, including the admin back-office, the 3D scene editor, the Camera Calibrator tool, APIs, dashboards, and all related technology.
• “Services” means the Platform and all hosting, rendering, and related services Urbanno makes available under these Terms.
• “Client” or “Developer” means the real estate developer, or the marketing or sales agency acting on a developer’s behalf, that registers for or uses the Services, together with its authorised personnel.
• “Buyer” or “Visitor” means an end user or prospective property buyer who views a published Experience. Urbanno has no relationship with individual Buyers and does not identify them, except that a Buyer may choose to submit contact details through an Experience, which become Lead Data.
• “Project” means a Client’s configured set of phases, unit inventory, 3D Views, image sequences, sequence configs, and related content within the Platform.
• “Experience” or “Viewer Deployment” means the public-facing, read-only 3D viewer build that the Platform compiles from a Project and that is made available to Buyers (whether hosted by Urbanno or embedded by the Client).
• “Client Content” means content uploaded, input, or supplied by the Client, including image sequences, sequence configs, 3D scene files, unit data, pricing, availability, floor plans, PDFs, logos, branding, and copy.
• “Subscription” means the Client’s plan for access to the Services, either the free Free Plan or the paid Early Access Plan, as described in Section 5.
• “Analytics Data” means the pseudonymous interaction data collected from an Experience after the Buyer accepts the cookie consent banner, as described in our Privacy Policy. Analytics Data does not include Lead Data.
• “Lead Data” means the contact details a Buyer voluntarily submits through a contact form on an Experience — email address, and optionally name and phone number — together with the unit viewed and the time of submission, as described in our Privacy Policy. Lead Data is collected on the basis of the Buyer’s own submission and is therefore not conditional on the cookie consent banner.

2. Acceptance and Electronic Acceptance

By clicking to accept, completing registration, or accessing or using the Services, you agree to be bound by these Terms. You agree that electronic acceptance constitutes a valid and binding acceptance with the same legal effect as a handwritten signature, in accordance with Québec’s Act to establish a legal framework for information technology (CQLR, c. C-1.1) and equivalent electronic-transactions legislation in other applicable jurisdictions. You waive any objection to enforceability based solely on the electronic form of acceptance.

These Terms are versioned and dated. We retain timestamped records of your acceptance, including the version accepted, which are admissible evidence of your agreement.

If you accept these Terms on behalf of a company or other legal entity, you represent that you are authorised to bind that entity, and “you” refers to that entity.

Express wish — English language. The parties have expressly requested that these Terms and all related documents be drawn up in English. Les parties ont expressément demandé que cette convention et tous les documents qui s’y rattachent soient rédigés en anglais. By accepting these Terms, you confirm that this is your express wish.

3. Eligibility

The Services are available to anyone aged 18 or over who has the legal capacity to enter into a binding contract. This includes real estate developers, marketing and sales agencies, and any other individual or business with a legitimate interest in deploying real estate experiences.

4. Account and Security

You must provide accurate, current, and complete registration information and keep it up to date. Accounts are authenticated through our identity provider (Supabase Auth). You are responsible for safeguarding your account credentials and for all activity occurring under your account, and you must notify us promptly at support@interactivoo.com of any suspected unauthorized access.

You are responsible for the acts and omissions of your authorised personnel and any third party you permit to access your account. We may suspend or restrict access where we reasonably believe an account is compromised or used in breach of these Terms.

5. Description of the Services

5.1 The Services allow you to upload Client Content and configure Projects, 3D Views, and unit inventories through the admin back-office, and to publish an Experience that Buyers can browse without creating an account.

5.2 Free Plan. Access to the Platform with usage limits as described on the Platform. The Free Plan does not include the ability to publish or deploy Experiences; Buyer interaction analytics and Lead Data collection are therefore not available under this plan. We may adjust these limits at our discretion and will give at least thirty (30) days’ notice of any material reduction, on the same terms as Section 18.

5.3 Early Access Plan (paid). Access to the Platform with expanded limits and priority support, billed through Stripe on a monthly recurring basis at the price published on the Platform at the time of subscription. You may cancel at any time and access will continue through the end of the paid billing period. Pricing, billing interval, and cancellation terms are displayed at checkout and incorporated into these Terms by reference. No fee is charged without your affirmative consent at the time of purchase.

The Early Access Plan is a time-limited promotional plan designed for early adopters who support the Urbanno platform during its active development phase. We may withdraw it from sale, revise the plan structure, or replace it with a different plan at any time — but any such change applies to new subscriptions only. The rate of an existing Early Access subscription is governed by Section 9.5 (Founding rate), which prevails over anything in this Section: for as long as your subscription remains continuously active, we will not increase its recurring fee. Where a plan transition would move you onto a different plan, we will contact you in advance, and you may decline and remain on your existing subscription. Subscribing does not entitle you to any particular future plan structure or feature set — only to the rate protection in Section 9.5.

5.4 The Services are a software and hosting tool only. We are not a real estate broker, agent, dealer, listing or advertising agency, escrow agent, or a party to any sale, reservation, or transaction between a Client and a Buyer.

5.5 We may modify, add, or remove features at our discretion and will not materially reduce the core functionality of any plan without at least thirty (30) days’ notice, on the same terms as Section 18.

5.6 Right to suspend or delete Projects. We may, at our discretion and with reasonable advance notice where practicable (or without notice in cases of abuse, fraud, or security risk), suspend, disable, or permanently delete any Project, Experience, or Client Content. You are responsible for maintaining your own copies of all Client Content, and you acknowledge that the Services are not a system of record or a backup service for it. To the maximum extent permitted by applicable law, and subject to the carve-outs in Section 16 (Limitation of Liability), Urbanno is not liable for any loss of Client Content, Projects, or Experiences arising from any action taken under this Section.

6. Ownership, Licence, and Rights on Termination

This Section is fundamental to these Terms. Please read it carefully.

6.1 Urbanno ownership. As between the parties, Interactivoo Inc. and its licensors exclusively own all right, title, and interest in the Platform, including its software, source code, and APIs; the 3D scene editor and Camera Calibrator tool; the viewer-build technology; the hosting infrastructure; and the “Urbanno” name, logo, and marks. All rights not expressly granted to you are reserved.

6.2 Limited, revocable licence. Subject to your compliance with these Terms and your Subscription being active and (if applicable) paid, Urbanno grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Platform and to have your Experience hosted, solely while your Subscription remains active. This is a service grant; it does not constitute a sale and conveys no ownership of the Platform or of any compiled Experience.

6.3 No ownership of the compiled Experience. You acknowledge that you acquire no ownership of, and no right to demand transfer of, the compiled viewer build or Experience generated by the Platform. Your ownership is limited to your own Client Content, as set out in Section 7.

6.4 Effect of termination. On expiry, cancellation, suspension, or termination of your Subscription: (a) the licence in Section 6.2 ends; (b) Urbanno may take down or disable the Experience(s) associated with your account; and (c) you acquire no ownership of, and have no right to receive or demand transfer of, the compiled Experience.

6.5 Data export. Where practicable, we will give Clients reasonable advance notice before permanently deleting a Project so that they may retrieve their own Client Content. Urbanno is under no obligation to maintain backups and provides no guarantee of data recovery. Any export covers raw Client Content only and does not include the compiled Experience or viewer build.

6.6 Trademarks and attribution. We may display “Powered by Urbanno” (or similar attribution) on Experiences published under the Free Plan. Clients on a paid plan may request removal of this attribution by contacting support@interactivoo.com. We will not identify you as a customer, or use your name or logo in our customer lists or marketing, without your prior consent. You may give that consent by notice to support@interactivoo.com and withdraw it at any time by the same means; withdrawal applies going forward and does not oblige us to recall materials already published or distributed. The same prior-consent standard governs promotional use of your Experience under Section 13.

7. Client Content and Licence to Urbanno

7.1 You retain all ownership of your Client Content. We claim no ownership of your logos, unit data, prices, photographs, or copy.

7.2 You grant Urbanno a worldwide, non-exclusive, royalty-free, sublicensable licence (to our hosting and infrastructure sub-processors) to host, store, reproduce, compress, transcode, compile into an Experience, and publicly display your Client Content, solely as needed to operate, secure, and provide the Services. This licence ends when the relevant Client Content is deleted or your account is closed, subject to routine backup-rotation cycles.

7.3 You are solely responsible for your Client Content, including its accuracy, legality, and your right to use it, and you represent that you hold all rights necessary to upload it and to grant the licence in Section 7.2.

7.4 Feedback. If you give us suggestions, ideas, or feedback about the Services, you assign to Urbanno all right, title, and interest in that feedback, and we may use it freely for any purpose without compensation.

8. Restrictions

You must not, and must not permit any third party to:

• copy, scrape, mirror, frame, or self-host the Platform, the scene editor, the rendering engine, or any compiled Experience, except as expressly permitted;
• reverse-engineer, decompile, or disassemble the Platform, except to the extent this restriction is prohibited by applicable law;
• use the Platform or any Experience to build, train, or operate a competing product or service;
• remove or alter any proprietary notice or “Powered by Urbanno” attribution, except as permitted under Section 6.6; or
• circumvent or attempt to defeat any usage limit, access control, or security measure.

9. Fees and Payment

9.1 Free Plan. The Free Plan is free of charge. No payment information is required to register.

9.2 Early Access Plan. The Early Access Plan is a paid monthly subscription billed through Stripe at the price displayed at checkout. By subscribing, you authorise Interactivoo Inc. to charge the payment method you provide on a recurring monthly basis until you cancel. You may cancel at any time through your account settings; cancellation takes effect at the end of the current billing period with no further charges. Urbanno never receives or stores your full card number; payment processing is handled entirely by Stripe.

9.3 Refund Policy. If you subscribe to the Early Access Plan and are not satisfied with the Services, you may request a full refund within 15 days of your first payment by contacting us at support@interactivoo.com. This refund right applies exclusively to the first payment of your first subscription and may be exercised only once per user account; it does not apply to subsequent renewal charges or to re-subscriptions following a prior cancellation. After this period, payments are non-refundable and cancellation takes effect at the end of the current billing period. If the Services are unavailable for more than 48 consecutive hours due to causes directly within our control, you may request a pro-rata credit calculated as the daily rate of your subscription fee multiplied by the number of days affected. This credit will be applied to your next billing cycle. Service interruptions caused by third-party providers including but not limited to Cloudflare, Supabase, or Stripe or by events described in Section 19 (Force Majeure) do not qualify for this credit.

9.4 Price changes. Subject to Section 9.5, we will give you at least thirty (30) days’ advance notice of any price change. Your continued use of the Early Access Plan after the new price takes effect constitutes acceptance of the new price.

9.5 Founding rate. Where we offer the Early Access Plan at a discounted founding rate, that rate is locked for the life of your subscription: Section 9.4 does not apply to it, and we will not increase the recurring fee of a subscription created at a founding rate. This commitment is conditional on your subscription remaining continuously active, and does not survive cancellation, expiry, or termination for non-payment — if you cancel and later subscribe again, the price then in effect applies. It is specific to the plan you subscribed to: if you move to a different plan, that plan’s current price applies, and returning to the Early Access Plan afterwards does not restore the founding rate. Applicable taxes are charged in addition to the subscription fee and may change independently of this commitment.

9.6 Taxes. All fees are stated exclusive of taxes. You are responsible for any sales, goods and services, value-added, or similar taxes arising from your Subscription, other than taxes on our income. Where we are required to collect such taxes, they will be added to your invoice at the applicable rate and shown separately. Beginning or ceasing to collect a tax, or a change in an applicable rate, is not a price change for the purposes of Sections 9.4 and 9.5.

10. Suspension and Termination

10.1 Termination by you. You may stop using the Services and delete your account at any time. Early Access Plan subscribers must cancel their subscription through account settings before closing their account to avoid further charges.

10.2 Termination by us — ordinary breach. Except as set out in Section 10.3, we may suspend or terminate your access for an ordinary, curable breach of these Terms only after giving you notice and a cure period of at least fourteen (14) days.

10.3 Immediate suspension — egregious breach. We may suspend or terminate your access immediately, without prior notice, where you violate the Acceptable Use Policy (Section 11) in a serious way, upload illegal, infringing, or fraudulent content, or create a security, legal, or operational risk.

10.4 Effect of termination. Section 6.4 applies, including takedown of the Experience. Except where we provide advance notice, all associated Client Content, Project data, Analytics Data, and Lead Data will be permanently deleted on termination. Urbanno is under no obligation to maintain backups and provides no guarantee of data recovery.

10.5 Except for the immediate-cut triggers in Section 10.3, we will endeavour to give you reasonable notice before permanently taking a live Experience offline.

Survival. Sections 1, 6, 7.1–7.3, 8, 9, 10.4, and 11–22 of these Terms, together with any accrued payment obligations, survive the termination or expiry of these Terms. Section 17 (Indemnification) survives in particular: a third-party claim arising from Client Content may surface long after an account is closed, and the Client's obligation under that Section is not extinguished by termination.

11. Acceptable Use, Prohibited Content, and Copyright

11.1 Acceptable Use. You must not use the Services to upload, host, or transmit, or otherwise engage in:

• illegal content or activity, or content that violates applicable law;
• content that infringes any third party’s intellectual property or other rights (including unlicensed renders or photographs);
• fraudulent, deceptive, or misleading listings, including non-existent units, bait pricing, or sham developer identities;
• malware, phishing, or other malicious code;
• scraping, reverse-engineering, overloading, or interfering with the Platform; or
• misuse of any data obtained through the Platform, including unlawful or unsolicited marketing.

11.2 Prohibited Content. In addition to Section 11.1, you must not upload, host, publish, or transmit any content that:

• sexually exploits, endangers, or depicts a minor (child sexual abuse material). We enforce a zero-tolerance policy: such content is removed immediately upon detection or report, the responsible account is permanently terminated, and we report it to the competent authorities and organizations as required by applicable law;
• incites hatred, harassment, or violence against a person or group, or promotes or glorifies terrorism or violent extremism;
• is excessively violent, graphic, or gratuitously disturbing, including cruelty to animals, or depicts sexual violence, incest, or bestiality;
• deceptively impersonates another person, brand, or organization; or
• is otherwise illegal or facilitates illegal activity under applicable law.

We have no general obligation to monitor or pre-screen content. We may, and in the cases described in Section 11.2 will, remove content and suspend or permanently terminate the responsible account without prior notice, in accordance with Section 10.3. To the extent permitted by applicable law, we may preserve, disclose, remove, or block content to comply with law, court orders, or competent-authority requests.

11.3 Copyright complaints (notice and takedown). If you believe Client Content infringes your copyright, send a notice to our designated contact at support@interactivoo.com. Your notice should identify: (a) the copyrighted work concerned (a representative list suffices where several works are involved); (b) the allegedly infringing material and its location (URL or identifier); (c) your full contact details; (d) a good-faith statement that the use is not authorized by the rights-holder, its agent, or the law; and (e) a statement, under penalty of perjury, that the information is accurate and that you are the rights-holder or authorized to act on its behalf. If a notice does not substantially include these elements, we are not obliged to act on it, but will make reasonable efforts to request the missing information.

11.4 Our response. On receiving a substantially complete notice, we will act expeditiously to remove or disable access to the material, notify the affected Client (with a copy or summary of the notice), and log the complaint for our repeat-infringer policy. We may remove content on a precautionary basis while we assess the matter and are not required to determine the legal merits of a claim before acting.

11.5 Counter-notification. If your content was removed by mistake or misidentification, you may send a counter-notice to the same contact identifying the material and its prior location, a statement under penalty of perjury of your good-faith belief that it was removed in error, your contact details, and your consent to the jurisdiction of the competent courts. We will forward it to the original complainant; if they do not notify us within ten (10) business days that they have initiated legal action seeking a court order against you, we may restore the material at our discretion.

11.6 Repeat infringers. We will, in appropriate circumstances and at our discretion, terminate the accounts of repeat infringers — for example, a user subject to two (2) or more valid, uncontested infringement notices within twelve (12) months, a user subject to a judicial finding of infringement, or a user who shows a pattern of disregard for the intellectual-property rights of others.

11.7 Abusive claims. Anyone who knowingly makes a material misrepresentation in a notice or counter-notice may be liable for the resulting damages, including costs and legal fees.

11.8 Reporting. To report content that violates this Section, contact support@interactivoo.com. We review each report and take the measures we consider appropriate, including removal of the content and, in cases of serious or repeated violations, suspension or termination of the responsible account.

12. Client Real Estate Compliance

You are solely responsible for the legality, accuracy, and currency of your listings, prices, availability, specifications, renders, and advertising. You represent that you (and your agents) hold all licences and permits required for your listings and advertising in the jurisdictions where you operate, that you are the named advertiser of record, and that your content is accurate and not misleading. We may, but are not obliged to, remove or disable any listing we reasonably believe is non-compliant. A private warranty under these Terms does not bind any regulator; you remain solely responsible to regulators and to Buyers for your compliance, and you indemnify us under Section 17.

13. Buyer Relationship and Disclaimers

Urbanno does not sell, share, or exploit Buyer interaction data, Analytics Data, or Lead Data for any purpose other than making it available exclusively to you as the Client to whom it relates. Neither Analytics Data nor Lead Data is ever shared with third parties for advertising or commercial purposes independent of the Services. Notwithstanding the foregoing, Interactivoo Inc. may, with the Client’s prior consent, use screenshots, visuals, or aggregated and anonymised Analytics Data from a Client’s Experience solely for the purpose of demonstrating or promoting the Urbanno platform — for example, in social media posts, case studies, or product demonstrations. The Client may withdraw this consent at any time by notifying us at support@interactivoo.com. This permission never extends to Lead Data, which is excluded from any promotional or demonstrative use, in any form, with or without consent.

Access to Lead Data. Lead Data is readable only by the Client account that owns the Experience, enforced at the database level. Where you grant Urbanno personnel temporary support access to a Project, that access does not include Lead Data or the analytics dashboard. Lead Data is retained if you unpublish an Experience or return to the Free Plan, and is permanently deleted when the Project or your account is deleted, as set out in Section 10.4 and our Privacy Policy.

14. Data Protection

Our handling of personal data is described in our Privacy Policy, which is incorporated into these Terms by reference. We use a privacy-focused analytics tool to collect interaction data from Buyers browsing your published Experience, only after the Buyer has affirmatively accepted a cookie consent banner. Because that data may constitute pseudonymous personal data under applicable law, you, as the Client, are the controller of that Buyer interaction data, and Urbanno acts only as your processor.

Our obligations as processor. Where we act as your processor, we will: (a) process personal data only on your documented instructions, which these Terms and your configuration of the Services constitute, except where applicable law requires otherwise; (b) ensure that personnel with access to it are bound by confidentiality; (c) apply appropriate technical and organisational security measures; (d) engage sub-processors only for hosting, storage, analytics, email, and payment infrastructure as described in our Privacy Policy, under terms no less protective than these, and remain responsible for their performance; (e) assist you, so far as reasonably practicable and at your cost where the effort is more than trivial, in responding to requests from individuals and to your obligations of security, breach notification, and impact assessment; (f) notify you without undue delay after becoming aware of a personal data breach affecting your data; and (g) on termination, delete the personal data as set out in Sections 6.5 and 10.4, subject to routine backup-rotation cycles and to any retention required by law.

These processor commitments apply directly under these Terms. Where your own regulatory position requires a separate data processing agreement with specific terms — for example under Article 28 of the GDPR — contact us at support@interactivoo.com and we will negotiate one with you; until such an agreement is signed, this Section governs.

The same allocation applies to Lead Data, with one difference you should note: Lead Data is directly identifying personal information, and it is collected whether or not the Buyer accepted the cookie banner, because the Buyer’s own submission is the legal basis for it. You are the controller of Lead Data and are responsible for how you subsequently use it — including obtaining any consent required in your jurisdiction before contacting a Buyer for marketing purposes, honouring opt-out requests, and responding to a Buyer’s access, correction, or deletion requests. Urbanno will forward to you any such request a Buyer sends us.

You are responsible for ensuring that any personal information contained in your Client Content or collected through your Experience is handled in accordance with applicable privacy law in your jurisdiction. You agree not to use the Services in a way that would cause Interactivoo Inc. to violate applicable privacy law.

15. Warranty Disclaimer

Nothing in this Section excludes or limits any warranty or liability that cannot lawfully be excluded or limited under applicable law, including Québec’s Consumer Protection Act where it applies. You acknowledge that these warranty and liability provisions are presented prominently, that you have had the opportunity to read them, and that you accept them as a reasonable allocation of risk.

16. Limitation of Liability

These exclusions and this cap apply per Client and do not apply to: (a) your indemnification obligations under Section 17; (b) your infringement or misuse of Urbanno’s intellectual property; (c) either party’s fraud, gross negligence, or wilful misconduct; or (d) liability that cannot lawfully be excluded or limited under applicable law. The exclusion in Section 5.6 (suspension or deletion of Projects) applies in addition to, and is not narrowed by, this Section.

16.1 Third-party infrastructure. The Services are delivered on infrastructure operated by third parties. We are not liable for any failure, interruption, degradation, data loss, or security incident attributable to a third-party provider of hosting, CDN, DNS, database, authentication, email, or payment services — including but not limited to Cloudflare, Supabase, Stripe, and Resend — nor for any cause outside our reasonable control. This is in addition to Section 19 (Force Majeure) and does not limit any remedy expressly given to you in Section 9.3.

16.2 Time limit for claims. Any claim arising out of or relating to these Terms or the Services must be brought within twelve (12) months after the date on which the party bringing it first knew, or ought reasonably to have known, of the facts giving rise to it. A claim not brought within that period is permanently waived, to the maximum extent permitted by applicable law. This Section does not apply where a mandatory rule of applicable law prescribes a longer period that cannot be shortened by agreement.

16.3 Indemnification claims are excluded from Section 16.2. The time limit in Section 16.2 does not apply to a claim for indemnification under Section 17. A third-party claim arising from Client Content — an infringement action, in particular — is routinely asserted years after the content was uploaded and after the account has been closed, so a period running from the upload would defeat that Section entirely. For the avoidance of doubt, our right to indemnification arises when the underlying third-party claim is first asserted against us, and is not extinguished by the passage of time before that date.

17. Indemnification

17.1 Scope. You will defend, indemnify, and hold harmless Interactivoo Inc. and its personnel from and against any claim brought by a third party arising directly from: (a) Client Content that infringes a third party’s intellectual property rights; (b) listings that are fraudulent or illegal under applicable law; or (c) your wilful misconduct or gross negligence in connection with the Services. Your obligation covers the damages, losses, liabilities, and amounts of any judgment or settlement finally awarded or agreed in respect of such a claim, together with the costs and reasonable legal fees incurred in defending it.

17.2 Procedure. We will notify you promptly in writing of any claim for which we seek indemnification. Delay in notifying you relieves you of your obligation only to the extent the delay actually prejudices your defence. You then have control of the defence and settlement of the claim, using counsel reasonably acceptable to us, and we will provide reasonable cooperation at your expense. You may not agree to any settlement that admits fault on our part, imposes any obligation or payment on us, or fails to release us unconditionally, without our prior written consent. We may participate in the defence with our own counsel at our own expense. If you fail to assume the defence within a reasonable period after notice, we may defend the claim ourselves and you remain liable under Section 17.1 for the resulting costs.

17.3 Survival. This Section survives termination or expiry of these Terms, as set out in the survival clause in Section 10.

18. Changes to These Terms

We may update these Terms from time to time. Each version is dated and version-stamped.

When we make a material change — including a change to the categories of data collected, to your responsibilities under these Terms, or to plan structure — we notify you by email to the address on your account at least thirty (30) days before it takes effect, stating the date it does. Your continued use of the Services on or after that date constitutes acceptance of the updated Terms. If a change is required sooner by law, by a competent authority, or to address a security risk, we will give as much notice as the circumstances allow.

Exception — fees. We will notify you of any increase in subscription fees before it applies to your next billing period, so that you have the opportunity to cancel before being charged the new amount.

If you do not accept a material change, you must stop using the Services and may cancel your Subscription; Section 10 governs the effects of termination.

Editorial changes. Corrections that do not alter the substance of these Terms — typographical fixes, punctuation, formatting, reordering, or rewording for clarity — are not material changes and do not trigger notice. We still record them with a revised version stamp so you can see that the document changed.

19. Force Majeure

Neither party is liable for failure or delay caused by events beyond its reasonable control, including acts of God, natural disaster, war, civil unrest, government action, epidemic or pandemic, or internet, hosting, or telecommunications failures. Payment obligations are not excused by this Section.

20. Governing Law and Disputes

These Terms are governed by the laws of the Province of Québec and the federal laws of Canada applicable therein, without regard to conflict-of-laws principles. The courts of the judicial district of Montréal, Québec, have exclusive jurisdiction over any dispute arising out of or relating to these Terms, subject to any mandatory rule of applicable law that grants jurisdiction elsewhere to a consumer or to a party entitled to mandatory protection in its own jurisdiction.

22. General

22.1 Entire agreement. These Terms, together with our Privacy Policy and any plan-specific terms, are the entire agreement between the parties on their subject matter and supersede all prior understandings.

22.2 Severability. If any provision is held unenforceable, it will be modified to the minimum extent necessary to make it enforceable, or severed, and the remaining provisions stay in effect.

22.3 Waiver. A failure or delay in enforcing any provision is not a waiver.

22.4 No partnership. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between the parties.

22.5 Assignment. We may assign or transfer these Terms in connection with a reorganisation, financing, or sale of business or assets. You may not assign or transfer these Terms without our prior written consent. Any prohibited assignment is void.

22.6 Notices. We may give notices to you by email to your account address or by in-product notice. You must give notices to us in writing to support@interactivoo.com. Notices are deemed received when sent by email (absent a bounce).

22.7 Language. As a business established in Québec, Interactivoo Inc. may be required to make a French-language version of these Terms available for clients carrying on commercial activity in Québec under the Charter of the French Language (CQLR, c. C-11). Where both versions exist and conflict, the version required by applicable mandatory law will prevail for that jurisdiction; otherwise the English version prevails.